As the new year dawns, the future looks rosy. Good news for e-governance comes from bellwether Obamaland where citizens have expressed greater satisfaction in government websites than all the federal agencies combined. While the same cannot be said to be true in case of developing countries, it shows the continuing great promise of e-governance worldwide. Read commentary by Professor Claes Fornell, The Donald C. Cook Professor of Business Administration, and Director, National Quality Research Center, Stephen M. Ross Business School at the University of Michigan and Dennis McDonald’s blog .Prof Fornell, among other things, observes: User satisfaction with government websites, as measured in the third quarter, scores 73.9, 7% higher than the aggregate for all federal government agencies.
Have a Happy New Year and Good E-governance.
Wednesday, December 31, 2008
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