Egov-India: Misra, D.C.(2007): Defining e-government: a citizen-centric criteria-based approach

Sunday, February 04, 2007

Misra, D.C.(2007): Defining e-government: a citizen-centric criteria-based approach

This is a paper I contributed to E-governance Compendium 2007, brought out by the Department of Administrative Reforms and Public Grievances (DARPG) on the occasion of 10th National Conference on e-Governance, February 2-3, 2007, Bhopal, Madhya Pradesh, under the theme: avant-garde issues in e-governance. I did not attend the conference. The paper can be downloaded from the Files section of the group: http://tech.groups.yahoo.com/group/cyber_quiz/.

The paper examines the concept of e-government, highlights a levels-of-perspective definition of e-government and advocates a citizen-centric criteria-based approach to e-government operationalised by a comprehensive e-business plan as distinct from current piecemeal approaches to e-government characterised by free-standing e-government projects.

Dr D.C.Misra
February 4, 2007

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Dr D.C.Misra's Contributions

 6. Misra, D.C. (2006f): India’s National Knowledge Commission: Lessons for Mauritius, Port Louis, Mauritius, Ministry of Information Technology and Telecommunications. Resource Paper-1 for the Chief Information Officers (CIOs), Prepared under the aegis of Commonwealth Secretariat, London, January, v+44 pp, http://www.gov.mu/portal/site/telcomit
 5. Misra, D.C. (2006e): Driving the Implementation of the Chief Information Officer (CIO) Concept in Mauritius: Volume I: A Framework, Port Louis, Mauritius, Ministry of Information Technology and Telecommunications. Resource Paper-2 for the Chief Information Officers (CIOs). Prepared under the aegis of Commonwealth Secretariat, London, June, xv+97 pp, http://www.gov.mu/portal/site/telcomit
 4. Misra, D.C. (2006d): Driving the Implementation of the Chief Information Officer (CIO) Concept in Mauritius: Volume II: An Action Plan, Port Louis, Mauritius, Ministry of Information Technology and Telecommunications, Resource Paper-3 for the Chief Information Officers (CIOs). Prepared under the aegis of Commonwealth Secretariat, London, June, xvi+27 pp, http://www.gov.mu/portal/site/telcomit
 3. Misra, D.C. (2006b): Driving the Implementation of the Chief Information Officer (CIO) Concept in Mauritius: Model Foundational Course in E-government for Chief Information Officer, Port Louis, Mauritius, Ministry of Information Technology and Telecommunications. Resource Paper-5 for the Chief Information Officers (CIOs), Prepared under the aegis of Commonwealth Secretariat, London, July, v+36 pp, http://www.gov.mu/portal/site/telcomit
 2. Misra, D.C. (2006b): Driving the Implementation of the Chief Information Officer (CIO) Concept in Mauritius: Model Foundational Course in E-government for Chief Information Officer, Port Louis, Mauritius, Ministry of Information Technology and Telecommunications. Resource Paper-5 for the Chief Information Officers (CIOs), Prepared under the aegis of Commonwealth Secretariat, London, July, v+36 pp, http://www.gov.mu/portal/site/telcomit
1. Misra, D.C. (2006a): Ten Emerging E-government Challenges Today: The Future May be Sober and Not Hype, Keynote Address in 4th International Conference on E-governance, December 15, 2006, Indian Institute of Technology, New Delhi, in Sahu, G.P. (ed.) (2006): Delivering E-government, New Delhi, Gift Publishing, Global Institute of Flexile Systems Management, Chapter 2, pp 6-14, Presentation made on December 15, http://unpan1.un.org/intradoc/groups/public/documents/UNPAN/UNPAN025339.pdf, http://topics.developmentgateway.org/egovernment/rc/filedownload.do~itemId=1084780
2006
19. Misra, D.C. (2007s): Ten Guiding Principles for Knowledge Management in E-government, in Proceedings of First International Conference on Knowledge Management for Productivity and Competitiveness, 11-12, January, 2007, New Delhi, National Productivity Council (forthcoming). Presentation made in the Conference on January 12, http://unpan1.un.org/intradoc/groups/public/documents/UNPAN/UNPAN025338.pdf, http://topics.developmentgateway.org/egovernment/rc/filedownload.do?itemId=1089317
18. Misra, D.C. (2007r): eMLA: A Training Programme in E-governance for State Legislators, for INCITE (Indian Networks Cooperation in Information Society Technology with Europe) Project, New Delhi (Presentation made in 1-2-1 session on January 23), http://www.inciteproject.org/
17. Misra, D.C. (2007q): Defining E-government: A citizen-centric criteria-based approach, e-Governance Compendium 2007, New Delhi, Department of Administrative Reforms and Public Grievances (DARPG), 10th National Conference on e-Governance, February 2-3, 2006, Bhopal, Madhya Pradesh, Theme: Avant-garde issues in e-governance, http://unpan1.un.org/intradoc/groups/public/documents/UNPAN/UNPAN025373.pdf,
16. Misra, D.C. (2007p): Is E-government a dangerous enthusiasm? Review of Gauld, Robin and Shaun Goldfinch with Tony Dale (2006): Dangerous Enthusiasms: E-government, Computer Failure and Information System Development, Dunedin, New Zealand, Otago University Press, http://www.digitaldivide.net/articles/view.php?ArticleID=748, http://topics.developmentgateway.org/egovernment/rc/filedownload.do~itemId=1085752
15. Misra, D.C. (2007o): Public CIO: An International Experience, Dataquest eGov Summit, New Delhi, March 1 (Invited presentation)
14. Misra, D.C. (2007n): Sixty Years (1947-2007) of E-governance in India, Presentation in RIS Programme on International Economic Issues and Development Policy, March 8 at Research and Information System for Developing Countries (RIS), New Delhi, http://www.ris.org.in/
13. Misra, D.C. (2007m): E-governance: Fresh Bytes, Dataquest, April 30, pp 80-81 (Column), http://www.dqindia.com/content/egovernance/default.asp (subscription required)
12. Misra, D.C. (2007l): Preparing E-business Plan for E-government: Transforming Government, Guest Lecture at Post Graduate Diploma in Public Policy and Management Programmme (2007-09), School of Public Policy and Governance, Management Development Institute, Gurgaon, India, August 7, http://www.mdi.ac.in/home/governance.asp
11. Misra, D.C. (2007k): Emerging E-government Challenges Today: Future may be Sober and not Hype, Guest Lecture at Post Graduate Diploma in Public Policy and Management Programmme (2007-09), School of Public Policy and Governance, Management Development Institute, Gurgaon, India, August 9, http://www.mdi.ac.in/home/governance.asp
10. Misra, D.C. (2007j): Emerging E-government Challenges Today: Future may be Sober and not Hype, Guest Lecture at the Advanced Professional Programme in Public Administration (APPPA), Indian Institute of Public Administration (IIPA), New Delhi, August 22, http://www.iipa.ernet.in/main-current-appa-program.asp
9. Misra, D.C. (2007i): Sixty Years (1947-2007) of E-governance in India: Are there Lessons for Developing Countries, Guest Lecture in International Programme on Human Resource Planning and Development , September 6, at Institute of Applied Manpower Research, Narela, Delhi, http://www.iamrindia.org/
8. Misra, D.C. (2007h): E-governance: The Korean Way, eGov, September, Review of Jeong (2006): The Road to Innovation: E-government: Principles and Experiences in Korea, Seoul, Gil-Job E-Media, September 29, http://www.bloggernews.net/110586 dated September 29th, 2007
7. Misra, D.C. (2007g): E-business for E-governance, Dataquest, September 27, Thursday, (Column), http://dqindia.ciol.com/content/egovernance/2007/107092704.asp
6. Misra, D.C. (2007f): Public Sector Managers as “Responsive Entrepreneurs:” Will they deliver in developing countries? Review of Chen, Dr Peter (2007): Electronic Engagement: A Guide for Public Sector Managers, Canberra, ACT, Australia, ANU E Press, the Australia and New Zealand School of Government, the Australian National University, contributed to Information Technology in Developing Countries Newsletter, Ahmedabad, India, http://www.iimahd.ernet.in/egov/ifip/wg.htm
5. Misra, D.C. (2007e): E-democracy, E-government and E-citizen: E-engagement holds the Key to Good E-government, Paper contributed to e-GoveWorld 2007, November 29-30, 2007, New Delhi, India, http://www.egovworld.org/egovworld-details/about-egovworld (under submission)
4. Misra, D.C. (2007d): E-governance: The Canadian Way, eGov, October, Review of Roy, Jeffrey (2006): E-government in Canada: Transformation for the Digital Age, Ottawa, Ontario, University of Ottawa Press, http://www.bloggernews.net
3. Misra, D.C. (2007c): Sixty Years of Development of E-governance in India (1947-2007): Are there Lessons for Developing Countries? Paper contributed to 1st International Conference on Theory and Practice of Electronic Governance (ICEGOV2007), December 10-13, 2007, Macao, SAR China, www.icegov.org (forthcoming)
2. Misra, D.C. (2007b): The Chief Information Officer (CIO) Concept in E-government: Select Lessons for Developing Countries, Paper contributed to IEEE/ACM International Conference on Information and Communication Technologies and Development, December 15-16, 2007, Bangalore, India, http://research.microsoft.com/workshops/ictd2007 (forthcoming)
1.Misra, D.C. (2007a): Select Aspects of Conceptual Foundations of E-government: Clearing the Fog for a Better Vision, Paper contributed to 5th International Conference on E-governance (ICEG 2007), December 28-30, 2007, Hyderabad, Andhra Pradesh, India (http://www.iceg.net/2007/) (forthcoming)
2007
1. Misra, D.C. (2008): State-Citizen Interface in E-governance: Bridging the Great State-Citizen Divide, National Conference on E-Governance, http://darpg.nic.in/ (forthcoming)
2008